Privacy Policy

R J Davies Plumbing and Heating Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us for plumbing and heating services.

1. Who We Are

R J Davies Plumbing and Heating Limited
Registered in England and Wales
Company Number: 10212693
Registered Office: 1 Mellor Meadows Whittington Oswestry Shropshire SY11 4FN
Email: admin@rj-davies.co.uk
Telephone: 07551 632087

We are the data controller for the personal information we process.

2. Personal Data We Collect

Information you provide directly

• Name
• Address
• Email Address
• Telephone Number
• Details of your enquiry
• Information required to provide quotations or carry out work
• Payment information (processed securely by our payment provider; we do not store card details)

Information collected automatically

• IP address
• Browser type
• Pages viewed
• Cookies (see our Cookie Notice)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries
• Provide quotations
• Carry out plumbing and heating services
• Manage appointments and communication
• Issue invoices and process payments
• Register warranties (with your consent)
• Meet legal and regulatory obligations, including Gas Safe requirements
• Improve our website and services

We only use your data when we have a lawful basis, such as contract, consent, legitimate interest, or legal obligation.

4. Sharing Your Information

We may share your data with:

• Gas Safe Register (where required for compliance)
• Manufacturers for warranty registration
• Subcontractors working under our instruction
• Professional service providers (e.g., accountants, IT support)
• Payment processors
• Legal or regulatory authorities where required by law

We do not sell your data.

5. Data Retention

We keep your information only for as long as necessary:

• Enquiries: up to 12 months
• Job records: typically 6 years (legal requirement for tax and accounting)
• Gas Safe records: as required by regulation
• Warranty information: for the duration of the warranty

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (in certain circumstances)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where consent is used)

To exercise your rights, contact us at admin@rj-davies.co.uk.

7. How We Protect Your Data

We use appropriate technical and organisational measures to keep your data secure, including:

• Secure devices and encrypted storage
• Restricted access to personal data
• Regular security updates
• Secure payment processing via trusted providers

8. Cookies

Our website uses cookies to improve user experience and analyse website traffic.
For more information, see our Cookie Notice.

9. External Links

Our website may contain links to third‑party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

R J Davies Plumbing and Heating Limited
Email:admin@rj-davies.co.uk
Telephone: 07551 632087
Address: 1 MEllor Meadows Oswestry Shropshire SY11 4FN